Kontaktinformationen
Last updated: June 2026
1. Customer Support
Egon Haus provides customer support from Monday to Friday.
Our support team is committed to responding to all customer enquiries within 24 hours on business days. Response times may be slightly extended during public holidays or periods of exceptionally high demand.
2. Email
For all customer service enquiries, order updates, returns, refunds, exchanges, or general questions, please contact us at:
Email: kontakt@egonhaus.de
To help us assist you more efficiently, please include your order number and the email address used during checkout when contacting us regarding an order.
3. Business Information
Egon Haus is an online retail business registered in Germany.
All customer communications, policies, and customer support services are provided in English.
The operation of this website and all related services are subject to the laws of the State of Florida, United States of America, without affecting any mandatory consumer protection rights granted under applicable law.
4. Privacy & Data Enquiries
If you wish to exercise your rights under the General Data Protection Regulation (GDPR), including requests relating to access, correction, deletion, restriction, portability, or objection to processing, please contact us at:
Email: kontakt@egonhaus.de
Subject Line: Data Privacy Request
We will acknowledge all privacy-related requests within 48 hours and provide a full response within 30 days, in accordance with applicable legal requirements.
5. Regulatory Body
Customers have the right to lodge a complaint with the competent data protection supervisory authority in their EU Member State.
For Germany, information regarding data protection supervision can be found through the Federal Commissioner for Data Protection and Freedom of Information (BfDI):
6. Response Times
General customer service enquiries are answered within 24 hours on business days.
Legal notices, formal correspondence, and data protection requests are acknowledged within 48 hours and receive a substantive response within 30 days.
We are committed to providing timely, transparent, and professional communication in all customer interactions.