Kontaktinformationen
Last updated: June 2026
1. Customer Support
Our customer support team is available Monday through Friday to assist with questions regarding orders, shipping, returns, refunds, products, and general enquiries.
We aim to respond to all customer enquiries within 24 hours on business days.
2. Email
For all customer service enquiries, please contact us at:
Email: kontakt@egonhaus.de
For questions regarding an existing order, please include your order number and the email address used during checkout. Providing this information helps us locate your order and assist you more efficiently.
3. Business Information
Egon Haus is an online retailer registered in Germany.
Our online store is powered by Shopify.
All customer communications are conducted in English.
Our services and operations are subject to the laws of the State of Florida, United States of America, without affecting any mandatory consumer rights available under applicable European consumer protection legislation.
4. Privacy & Data Enquiries
If you wish to exercise your rights under the General Data Protection Regulation (GDPR), including requests for access, correction, deletion, restriction of processing, data portability, or objection to processing, please contact us at:
Email: kontakt@egonhaus.de
Please include the subject line "Data Privacy Request" to help us process your request more efficiently.
We acknowledge privacy-related requests within 48 hours and provide a full response within 30 days where required by applicable law.
5. Supervisory Authority
If you believe that your personal data has been processed in a manner that does not comply with applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority in your EU Member State.
For Germany, the competent federal supervisory authority is:
Federal Commissioner for Data Protection and Freedom of Information (BfDI)
Website: https://www.bfdi.bund.de
6. Response Times
General customer enquiries are answered within 24 hours on business days.
Requests relating to privacy, data protection, or other legal matters are acknowledged within 48 hours and completed within 30 days where required by applicable law.
We are committed to providing prompt, professional, and transparent support to all customers.