Datenschutzerklärung
Last updated: June 2026
1. Introduction & Our Commitment
Egon Haus ("we", "our", or "us") is the data controller responsible for processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").
We are committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner. We never sell, rent, or trade your personal data to third parties.
2. Information We Collect
When you use our website or place an order, we may collect personal information that you voluntarily provide, including your name, billing address, shipping address, email address, telephone number, payment information, and any information you provide when contacting customer support.
We also automatically collect certain technical information such as your IP address, browser type, device information, operating system, pages visited, referring website, browsing behaviour, and similar analytical data through cookies and related technologies.
3. How We Use Your Information
We process your personal data to fulfil our contractual obligations, including processing orders, arranging payment, shipping products, providing customer support, communicating order updates, preventing fraud, and complying with legal obligations.
With your consent, we may also send promotional emails, newsletters, and marketing communications. You may withdraw your consent at any time by using the unsubscribe link included in our emails or by contacting us directly.
We may also use aggregated and anonymised information for statistical analysis, website improvement, and business analytics. This information cannot be used to identify you personally.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Strictly necessary cookies are required for the operation of the website and cannot be disabled.
With your consent, we also use analytical and advertising cookies provided by Meta, Google Ads, and TikTok to understand website performance, measure advertising effectiveness, and deliver personalised advertising.
When you first visit our website, you will be presented with a cookie consent banner allowing you to manage your cookie preferences.
5. Order Fulfilment & Third-Party Services
Our online store is hosted on Shopify, which provides the ecommerce infrastructure and secure checkout used to process your orders. Shopify acts as a data processor on our behalf.
Payments are securely processed through Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. We do not store your full payment card information on our own systems.
To ensure efficient order fulfilment and timely delivery, customer orders may be processed through our fulfilment facilities located in the United States, China, and Germany, depending on inventory availability and the nearest operational distribution centre. Regardless of the fulfilment location, every product undergoes the same strict quality control procedures before shipment to ensure consistent quality standards.
Shipping carriers receive only the personal information necessary to deliver your order, such as your name, shipping address, telephone number where required, and tracking information.
Our website also uses advertising and analytics services provided by Meta, Google Ads, and TikTok, which may collect information through cookies and similar technologies to improve advertising performance.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal obligations.
Order records are generally retained for the period required under applicable tax and commercial recordkeeping laws.
If you request deletion of your personal data, we will respond within the applicable legal deadlines unless we are legally required to retain certain information.
7. Your Rights Under the GDPR
Subject to applicable law, you have the right to request access to your personal data, request correction of inaccurate information, request deletion of your personal data, restrict processing, object to certain types of processing, request data portability, and withdraw consent where processing is based on consent.
You also have the right to object to direct marketing at any time.
We acknowledge privacy requests within 48 hours and provide a full response within 30 days where required by law.
8. International Data Transfers
Some of our service providers and fulfilment partners may process personal data outside the European Economic Area.
Whenever personal data is transferred internationally, we ensure that appropriate safeguards are implemented, including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally recognised transfer mechanisms.
These safeguards are designed to provide your personal information with a level of protection consistent with GDPR requirements.
9. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Our website uses SSL/TLS encryption for all communications involving sensitive information.
Shopify provides secure hosting infrastructure, while our payment providers maintain industry-standard security measures for payment processing.
If a personal data breach occurs, we will respond promptly and fulfil all legal notification obligations where required.
10. Children's Privacy
Our website is not directed toward children under the age of 16.
We do not knowingly collect personal information from children under this age. If you believe that a child has provided us with personal data, please contact us immediately so we can remove the information where appropriate.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.
The latest version will always display the "Last updated" date at the top of this page.
Your continued use of our website after any changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us & Supervisory Authority
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: kontakt@egonhaus.de
We respond to customer enquiries within 24 hours on business days. Privacy-related requests are acknowledged within 48 hours and completed within 30 days where applicable.
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority in your EU Member State, including the Federal Commissioner for Data Protection and Freedom of Information (BfDI) in Germany. More information is available at https://www.bfdi.bund.de.