Datenschutzerklärung
Last updated: June 2026
1. Introduction & Our Commitment
Egon Haus ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly and transparently. For the purposes of the EU General Data Protection Regulation (GDPR), Egon Haus acts as the data controller of the personal information collected through our website.
We never sell, rent, or trade your personal data to third parties.
By accessing our website or placing an order, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
When you interact with our website, place an order, contact customer support, subscribe to marketing communications, or otherwise engage with our services, we may collect personal information including your name, email address, billing address, shipping address, telephone number, and payment-related information.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, referral sources, pages viewed, time spent on pages, and other website usage data.
3. How We Use Your Information
We use your personal information to process and fulfil orders, provide customer support, communicate regarding purchases, send transactional emails, manage returns and refunds, prevent fraud, and comply with legal obligations. These activities are generally carried out on the basis of contractual necessity or our legitimate business interests.
Where you have provided consent, we may send marketing communications regarding products, promotions, and updates. You may withdraw your consent at any time by following the unsubscribe instructions included in our communications.
We may also use aggregated or anonymised information for analytical, statistical, and business improvement purposes.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website performance, and support advertising activities.
Strictly necessary cookies are required for the operation of the website and cannot be disabled through our systems.
Subject to your consent, we may also use analytical and advertising technologies provided by Meta, Google Ads, and TikTok to better understand visitor behaviour, measure campaign performance, and display relevant advertisements.
Visitors are presented with a cookie consent mechanism upon their first visit and may manage their preferences at any time where applicable.
5. Order Fulfilment & Third-Party Services
Our website is hosted and operated through Shopify, which acts as a data processor and provides the infrastructure necessary for website operation, checkout functionality, and order management.
Payments are processed securely through Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. We do not store full payment card details on our servers.
To efficiently process and deliver orders, fulfilment operations may be conducted through facilities located in Germany, China, and the United States. Products may be dispatched from the most suitable fulfilment centre based on inventory availability, operational efficiency, and delivery optimisation. Regardless of fulfilment location, all products are subject to the same strict quality control procedures and standards before shipment.
Shipping carriers receive only the information necessary to complete delivery, including the customer's name, delivery address, and relevant shipment details.
We may also use services provided by Meta, Google Ads, and TikTok to facilitate advertising, analytics, and marketing activities through cookies, pixels, and related technologies.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Order-related records may be retained for up to 10 years where required by applicable tax, accounting, or legal obligations.
Requests for deletion of personal information will be handled in accordance with applicable legal requirements and completed within 30 days where legally permissible.
7. Your Rights Under GDPR
Subject to applicable law, you may have the right to access your personal data, request correction of inaccurate information, request deletion of personal information, restrict processing, object to processing, request data portability, and withdraw consent where processing is based on consent.
You also have the right not to be subject to decisions based solely on automated processing where applicable under GDPR.
We will acknowledge privacy-related requests within 48 hours and provide a substantive response within 30 days.
8. International Data Transfers
Some of our service providers may process personal information outside your country of residence.
Where personal information is transferred internationally, appropriate safeguards are implemented, including Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms recognised under GDPR.
Such safeguards are designed to ensure that your personal information receives an adequate level of protection regardless of processing location.
9. Data Security
We implement reasonable technical, organisational, and administrative safeguards to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.
Our website uses SSL/TLS encryption to secure communications and transactions. We also rely on Shopify's security infrastructure and industry-standard security measures to help protect customer data.
Should a personal data breach occur, we will respond promptly and fulfil all notification obligations required by applicable law.
10. Children's Privacy
Our website and services are not directed toward children under the age of 16.
We do not knowingly collect personal information from individuals under this age threshold. If you believe that a minor has provided personal information to us, please contact us immediately so that appropriate action can be taken, including deletion where required.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.
The most recent version will always be published on this page with the updated date shown at the top. Continued use of the website following any changes constitutes acceptance of the revised Privacy Policy.
12. Contact Us & Supervisory Authority
For any questions regarding this Privacy Policy, your personal information, or your data protection rights, please contact us at:
Email: kontakt@egonhaus.de
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the competent supervisory authority in your EU Member State. For Germany, further information can be found through the Federal Commissioner for Data Protection and Freedom of Information (BfDI):
We acknowledge privacy-related requests within 48 hours and provide a full response within 30 days.